Privacy Policy

Privacy Policy

This policy explains how SOMNEVIA collects and uses your personal data when you browse mysomnevia.com, place an order or contact customer service.

Data controller

SOMNEVIA, operated by A. Mercer, Paris 75000, France.
Contact: support@mysomnevia.com

Data we process

Depending on how you use the site, we may process:

• contact details: name, email address, telephone number;
• delivery and billing addresses;
• order and transaction details;
• your exchanges with customer service;
• technical browsing data, including IP address, device and browser;
• consent preferences;
• data needed to prevent fraud.

Full payment card details are processed by our payment providers and are never stored by SOMNEVIA.

Purposes and legal bases

• Managing orders, payments, deliveries, returns and guarantees — performance of the contract.
• Meeting accounting, tax and other legal obligations — legal obligation.
• Ensuring security, preventing fraud and improving the service — legitimate interest.
• Sending marketing communications and setting non-essential cookies — your consent.
• Responding to your requests — performance of the contract or legitimate interest, depending on the request.

Who receives your data

Your data is accessible to authorised SOMNEVIA staff and to the providers required to run the store: Shopify (e-commerce platform and hosting), payment providers, carriers, customer support and email tools, audience measurement, and advertising platforms where you have consented, including Meta.

Data may also be disclosed to the authorities where the law requires it. We do not sell your personal data.

International transfers

Some providers may process data outside the European Economic Area. Where that happens we rely on recognised transfer mechanisms, in particular an adequacy decision or the European Commission's Standard Contractual Clauses.

Retention

Order and invoicing data is kept for the applicable statutory periods. Marketing data is kept for the period permitted from your last contact with us. Cookies are kept for the duration stated in the consent management tool. Support requests and security data are kept for as long as needed to handle them and to defend our rights.

Your rights

Subject to the conditions set by law, you may request access to your data, its rectification, erasure, restriction or portability, object to its processing, and withdraw your consent at any time.

Write to support@mysomnevia.com. Proof of identity may be requested where there is reasonable doubt. You also have the right to lodge a complaint with your national data protection authority; in France this is the CNIL, and the list of European supervisory authorities is available on the EDPB website.

Cookies

The site uses cookies necessary for it to function and, subject to your choice, audience measurement and advertising cookies. You can change your preferences at any time from the cookie management tool on the site and from your browser settings.

Children

The site is not intended for children. We do not knowingly collect personal data from anyone under the age of majority in their country. If you are the parent or guardian of a child who has provided us with data, contact us and we will delete it.

Security and updates

Reasonable technical and organisational measures protect your data. No system is perfectly secure, and we recommend that you do not send confidential information through unsecured channels.

This policy may be updated to reflect changes in our practices or for legal reasons. The revised version is published on this page.