Shipping Policy

Shipping

Where we deliver

The countries we currently serve are shown at checkout. An order can only be confirmed if the delivery address falls within a served area.

Processing and delivery times

Orders are normally prepared within 1 to 3 business days. Transit then takes an estimated 5 to 10 business days, depending on destination and carrier.

These times are indicative. The delivery time that applies to your order is the one shown to you before you confirm it.

Delivery charges

Delivery charges, or free delivery, are stated clearly in the basket and before payment. Delivery is currently free throughout the European Union.

Any duties, taxes or import charges applicable outside the European Union are shown at checkout or remain payable by the recipient, according to the information displayed when the order is placed.

Tracking

Where tracking is available, a link is sent by email after dispatch. It can take a few days to become active.

Incorrect address

Please check your address before paying. Report any error immediately to support@mysomnevia.com. Once an order has been prepared or dispatched, a change can no longer be guaranteed. The cost of re-shipping a parcel following an incorrect address or a parcel left unclaimed may be charged.

Delay or parcel not received

If your parcel is significantly delayed, check the tracking and then contact us. If delivery does not take place within the time announced or, failing that, within thirty days of the order, you may give us formal notice to deliver within a reasonable additional period and then terminate the contract under the conditions provided by law.

Damaged or incomplete parcel

Report any problem promptly to support@mysomnevia.com, quoting your order number and, if possible, attaching photographs of the parcel and the product. Your statutory guarantees remain fully applicable.