Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how SOMNEVIA collects, uses and discloses personal information when you visit mysomnevia.com, place an order, create an account, contact us or use our services.

Controller and contact

SOMNEVIA, operated by A. Mercer, Paris 75000, France, is the controller for the processing described here. Contact support.somnevia@gmail.com.

Information we collect

• Identity, contact, delivery and billing details.
• Orders, returns, payment confirmation and customer-service communications. Complete card details are handled by payment providers and are not stored by SOMNEVIA.
• Account, device, browser, IP address, cookie identifiers, consent choices and store-usage information.
• Security and fraud-prevention information.

Purposes and legal bases

• Contract: payment, fulfilment, delivery, accounts, returns, refunds and support.
• Legal obligations: accounting, tax, consumer and transaction records and lawful requests.
• Legitimate interests: security, fraud prevention and service improvement where these interests do not override applicable rights.
• Consent: marketing and non-essential analytics or advertising cookies where required.

Recipients

Information may be disclosed to Shopify and providers needed for payments, hosting, delivery, fulfilment, customer support, email, analytics, advertising and fraud prevention, as well as authorities where legally required.

International transfers

Where information is processed outside the EEA or UK, recognised safeguards are used when required, such as adequacy decisions or approved standard contractual clauses.

Retention and security

Information is retained only for the applicable operational, legal, accounting, fraud-prevention or dispute-resolution period. Reasonable technical and organisational safeguards are used, although no system is completely secure.

Cookies and advertising choices

Essential cookies support the store. Subject to your choices and applicable law, analytics or advertising technologies may also be used. Manage preferences through the consent tool and your browser. Where applicable, use “Your Privacy Choices” to opt out of activity considered a sale, sharing or targeted advertising.

Your rights

Depending on your location, you may have rights to access, know about, correct, delete or receive a portable copy of personal information; restrict or object to processing; withdraw consent; opt out of certain sales, sharing or targeted advertising; and appeal certain decisions. EEA residents may complain to their local authority, including the CNIL in France. UK residents may complain to the ICO. US residents may have additional state-law rights.

Requests, children and updates

Email privacy requests to support.somnevia@gmail.com. Identity verification may be required. The services are not intended for children, and we do not knowingly collect information from children below the applicable age of consent. This policy may be updated for operational, legal or regulatory changes.