Refund Policy

Returns and withdrawal

Eligible consumers generally have 14 days from delivery to notify us that they wish to withdraw from an eligible purchase. Email support.somnevia@gmail.com with your name, order number, product and a clear withdrawal statement.

Return conditions

Unless faulty or non-conforming, goods must be unused, complete and returned with original packaging and protective materials. For sealed goods unsuitable for return for health or hygiene reasons, withdrawal rights may cease after unsealing. This does not limit statutory rights for defects, damage or non-conformity.

Shipping and refunds

We will provide the return address and instructions. Eligible goods must be sent within 14 days after notification. Change-of-mind return costs are paid by the customer unless law requires otherwise. Eligible refunds include the product price and initial standard delivery charge and are issued to the original payment method. We may wait for the goods or proof of shipment.

Damaged, incorrect or defective products

Contact us promptly with your order number and photographs where useful. We will provide the remedy required by applicable consumer law. Necessary costs for resolving a verified defect, shipping damage or fulfilment error will not be charged to the customer.

Model withdrawal statement

To SOMNEVIA — support.somnevia@gmail.com: I hereby give notice that I withdraw from my contract for the following goods. Order number: [ ]. Goods: [ ]. Ordered on: [ ]. Received on: [ ]. Name and address: [ ]. Date: [ ].